Nothing is as important as peace of mind, and we at Artisan Swiss Watch Service offer several limited repair warranties according to the level of service that you purchase.
CONSUMER RIGHTS
The benefits given to you under the warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to our service or repair of your watch under Australian laws, including consumer protection laws.
You consent to the following additional charges which may be incurred:
1. All watches returned via our courier service will incur a charge of $35.00 (Inclusive of GST) to cover freight, handling and packaging. These charges are only for watches that are returned without service.
2. Watches that are required to be forwarded to the manufacturer in Switzerland will incur a charge of $99 (inclusive of GST) to cover freight, handling and insurance. These charges are only waived if the estimation is accepted.
3. Once your watch repair is completed, or if you decide not to proceed with the repair, we will provide free storage up to 60 days. After the 60-day period, a storage fee of $33 (Inclusive of GST) per watch per month will be applied.
WARRANTY
Battery Replacement Service – 12 months coverage from date of Invoice.
Component Replacement Service – 12 months coverage from date of Invoice.
Complete / Overhaul Service - 12/24 months coverage from date of Invoice.
Artisan Swiss Watch Service uses only the highest quality parts from original manufacturers and the industry’s best suppliers.
Parts not replaced during repair are not covered under warranty. Labor costs are not covered under warranty.
EXCLUSIONS
What is not covered under the service guarantee
The Service guarantee is not a service contract and does not cover:
1) defects and damages due to loss, theft or fire;
2) defects and damages resulting from misuse or negligence, or from accident;
3) defects and damages caused by improper use (knocks, dents, crushing to the case, crystal, bracelet or strap, etc.) alterations, tampering, dismantling or service and repairs completed by anyone else than Artisan Swiss Watch Service Pty Ltd, or by the use of components other than those recommended by Artisan Swiss Watch Service Pty Ltd;
4) defects and damages due to normal wear and tear;
5) watches with the serial number removed;
6) routine maintenance and cleaning.
HOW TO CLAIM
To make a claim under this warranty, either return your timepiece by registered mail or drop it off in person at our service centre address below. All expenses associated with making a claim under this warranty, including postal and delivery expenses, will be the responsibility of the sender. The costs of returning the timepiece, thereafter, subject to a valid warranty claim, will be borne by us.
Artisan Swiss Watch Service Pty Ltd
Suite1.09 Level 1 222 Pitt Street
Sydney, NSW 2000
Tel: +61 2 8065 9108
Email: info@artswiss.com.au
